Learn about Trew’s high-speed conveyor systems desinged for maximum efficiency and productivity. Our conveyors ensure smooth operations and reduced downtime. Downloads HOME HARDWARE CONVEYOR HIGH-SPEED High-Speed High-Speed conveyor operates at speeds higher than motor drive roller (MDR) and conventional conveyor can, typically well in excess of 300 FPM. These technologies AC powered and are most often applied in mid-rate to high-speed merging applications to create a high-capacity product flow for sortation. Our High-Speed Belt, V-Belt, Skew, and Gaping technologies are modern robust designs focused on reliable gentle product handling, flow and throughput, reliability as reduced spart parts and ease of maintenance to keep critical subsystems in a building up and running day in and day out, doing what they need to do. High-Speed Conveyor Overview High-Speed Belt, V-Belt, Skew, and Gaping technologies handles totes, cartons, parcels, and more Standard modules, components and accessories Common spare parts across product lines 300 – 600 FPM High-Speed Belt 60 – 700 FPM V-Belt Spurs, Skews, and Curves 60 – 600 FPM Meter Belts Brake Meter Belt Conveyor Brake Meter Belt provides features and options that create and optimize gaps for cartons, totes, polybags, and jiffies, within merge and sortation systems. Different gap ratios and performance options allow the system to minimize gap and gap variance while maintaining product orientation which maximizes system throughput. All Meter Belts are shipped with belting included, reducing installation time. A lot of these components are used in our Belt BOR, BOS, and ECC product lines, commonly reusing spare parts. High-Speed Belt Merge Conveyor High Speed Belt Merge provides superior product handling and control through use of belted roller conveyor. Merge is designed to handle a variety of products, such as cartons, totes, polybags, and jiffys. Product specific belts can selected to maintain product orientation through merges at various speeds. Banded return rollers help dampen vibration and reduce noise. Belt guides are present on either side of the unit in order to maintain belt tracking and reduce product friction over the spur transition. This unit shares components from other Series K products, which reduces unique spare parts required. Slug Belt Conveyor High Speed Slug Belt provides superior product handling and unit durability as it is designed to handle sharp ramp ups and slowdowns to build a slug of perfectly spaced, various products by using a high-performance motor and VFD. The intermediate sections are constructed as belt on roller, allowing for lower power consumption and quick. The belt used is identical to that found on our traditional belt conveyor inclines and declines to reduce the total parts needed to maintain a system. Gap Optimizer Gap Optimizers are commonly found as part of a sortation sub-system and is required to speed up and slow down sharply. They utilize a high-performance motor along with the mechanical base of a brake meter belt to perfectly gap a wide variety of product as it is fed onto a sorter. Different gap ratios and unit length options allow for the unit to be designed and applied optimally for specific situations and product mixes. Knife edge end pulleys ensure that the intended gap is maintained through the transition from unit to unit. V-Belt Conveyor Dependable, easy-to-maintain high-speed live roller curves, junctions, spurs, and skews for the highest capacity systems in the market perform at levels well beyond what traditional motor-driven roller designs are capable of. Designs focus on quality of product handling using true tapered curves, tight roller centers, and ease of maintenance with easy-access V-belt pressure and tensioning devices.

Access Trew’s resources tab. Explore our latest news, blogs, downloadable content, find an integrator information, and our integrator portal. HOME RESOURCES Welcome to Trew’s resources. Here, you’ll find information to support your automation material handling needs. Explore our latest news, download cutsheets, connect with a trusted integrator for your next project, or access our integrator portal. News / Blog Click here Downloads Click here Find An Integrator Click here Integrator Portal Click here

Discover the Trew 24VDC motorized roller conveyor system – versatile, energy-efficient, flexible, easily configured for reliable industrial material handling Downloads HOME HARDWARE MOTORIZED ROLLER CONVEYOR Motorized Roller Conveyor Motorized roller conveyor is used in distribution, fulfillment and manufacturing for tote, tray, and case handling applications, often when interfacing with automation equipment, teammate workstations, flexibility is needed, the most energy efficient system is desired or non-contacting product flow solution is preferred. MDR System Overview MDR technology is the fastest growing conveyor technology since the advent of the line-shaft conveyor in the late '60s. Trew’s design provides the benefits of MDR with the widest range of standard modules. All Electric – 24VDC design Less Power – uses 30-50% less energy Quiet – run on demand with low noise Modular – flexible solutions and layouts Flexibility – 20+ standard modules Fast – factory ready for fast installation Our MDR product line is highly versatile and easily configured with a wide range of pre-wired conveyor modules driven by 24VDC motorized drive rollers. MDR has a weight capacity of less than 75 lbs. and typically runs at speeds up to 180 FPM. Modules Controls MDR Straight Intermediate MDR Straight modules are available in a range of standard widths, lengths, roller spacing and zone lengths. Intermediates and are pre-wired for sections to be quickly installed and networked. All electric operation ensures a consistent and quiet system operation that is easy to maintain. Zero pressure accumulation is the standard operational mode. Motorized Roller - Modules MDR Curve MDR accumulating curve modules are available in 30º, 45º, 60º and 90º, with widths to match your application needs. Ultra-durable ribbed tapper rollers keep product in their preferred orientation and provide maximum traction and longevity. Pre-wired conveyor sections can be networked with adjacent module types and are easily configured. MDR Spur MDR Spur modules are a 30° spur that can be placed nearly anywhere on a new or preexisting system. Pre-mounted in-frame photo eyes are prewired and protected from product. No pneumatics required. The all 24VDC electric operation ensures a consistent and quiet system that is easy to maintain. MDR Spur Curve MDR Spur Curve modules provide a merge or sort transitions for tight spaces, transitioning a 30° spur through a curve for an effective angle of 45°. Pre-mounted in-frame photo eyes are prewired and protected from conveyed products. MDR Lift Gate MDR Lift Gate modules provide breaks in the conveyor line that are strategically placed for pedestrian or pushcart traffic. Typical gates consist of 36” and 48” pivot beds, adding a clear distance to a walkway. Other sizes and swing gates are available upon request. All lift gates come with gas springs to assist the user in moving the gate up or down. Pre-wired conveyor sections are networked with a variety of technologies and are easily configured for multiple applications. MDR Merge MDR Merge modules provide a 30° spur for merging to a mainline of conveyor at a rate of up to 40 cases per min. The units are modular and come preassembled as one unit (both spur and mainline). Built in and factory- mounted guard rail is included. Pre-mounted in-frame photo eyes are prewired. The all 24VDC electric operation ensures a consistent and quiet system that is easy to maintain. MDR Spiral Curve Spiral curve modules can be used as a stand-alone elevation change or combine to create an inclining or declining spiral, which allows for an elevation change of 9” from the infeed to the discharge of the curve in a small footprint. The pre-wired spiral curve module has built in zero pressure accumulation or can be networked together for PLC control, which enables full control and visibility of the network, which enables custom control and fully visible diagnostics. All electric operation ensures a consistent and quiet system that is easy to maintain. MDR Spiral MDR spirals enable major incline or decline elevation change in a small foot print. This allows height differences to be bridged while retaining a smooth flow of product. Built in zero pressure accumulation (ZPA) and polyurethane sleeves on the rollers come standard. Pre-wired modules can be networked with bus technology, which enables custom control and fully visible diagnostics. All electric operation ensures a consistent and quiet system that is easy to maintain. MDR Double Helix Spiral Save space and improve conveyor flow in your operation with motorized roller conveyor spirals. The Series 1500 double helix spirals provide smooth accumulation while making major incline and decline elevation changes in the same small footprint. Built-in zero pressure accumulation (ZPA) and polyurethane sleeved rollers come standard to ensure high density accumulation and that product conveys without slipping or toppling. Double Pick & Pass We help automate traditional pick and pass transfer applications with our new HCAT90 transfer unit design. The MDR Double Pick and Pass Transfer module can reach 30 cartons per minute (CPM). This system can route cartons or totes to zones that require picking; getting product to every operator without stopping. It is fast and efficient; perfect for pick-to-light or voice-pick systems. Triple Pick & Pass We help automate traditional pick and pass transfer applications with our new HCAT90 transfer unit design. The MDR Triple Pick and Pass Transfer module can reach 30 cartons per minute (CPM). This system can route cartons or totes to zones that require picking; getting product to every operator without stopping. It is fast and efficient; perfect for pick-to-light or voice-pick systems. MDR Belted Intermediate MDR Belted Horizontal modules have a high friction belt that holds product in location and helps maintain product alignment, perfect for print and apply applications, small and light products and bags. Higher angles are possible depending on the application. Pre-wired conveyor sections are networked with bus technology and are easily configured for multiple applications. All electric operation ensures a consistent and quiet system that is easy to maintain. MDR Belted Incline MDR Belted Incline modules have a high friction belt that holds product in location and helps maintain product alignment, perfect for small and light products and bags. Higher angles are possible depending on the application. Pre-wired conveyor sections are networked with bus technology and are easily configured for multiple applications. All electric operation ensures a consistent and quiet system that is easy to maintain. MDR Slug Merge The MDR Dynamic Slug Merge is ideal for carton and tote merge applications at 40-70 CPM. It features high-efficiency lane releases that dynamically adjust based on product volume, ensuring smooth and efficient operation. Each accumulation zone is fully visible, and the on-demand conveyor zones contribute to quiet, energy-efficient performance. The system prevents side-by-sides through smooth accumulation and transportation, with smart zone accumulation providing gentle, high-density accumulation. Real-time product recognition ensures accurate merge control, while dynamic release times and visibility of accumulated products enhance efficiency. Key benefits include intelligent lane balancing, high-density zone accumulation, energy efficiency, quiet operation, and durable design. Motorized Roller Controls Motorized roller controls create the magic that happens with MDR systems. The “on board intelligent” technology senses products and regulates the speed and acceleration of rollers in zones, determining their accumulation and release modes to create efficient transportation of items. The benefits of motorized roller controls are seen in enhanced productivity by automating the flow of goods, optimized energy usage by operating only when needed, and the versatility to integrate with other automation systems. Controls Module Overview Our controls can be used for all types of project sizes and customer needs. Designing them to be interchangeable, expandable and always ready for future automation. Auto and Full Control can be mixed and matched for the most flexible and efficient project requirements. Motorized Roller - Controls H-20 Auto The H-20 Auto Control Module stands out for its unparalleled responsiveness, offering real-time adjustments to speed, direction, and acceleration at the local control level. This ensures a level of precision and immediacy in material handling that is second to none. Beyond its dynamic control capabilities, the H-20 Auto Control Module excels in promoting energy efficiency by fine-tuning power usage to meet specific operational requirements. This sophisticated local control system not only fortifies the overall resilience of the setup but also minimizes downtime, thus simplifying maintenance procedures. The H-20 Auto Control Module offers a reliable, customizable, and energy-efficient solution for all material handling needs. 2 zone controller, no programming required Mode, speed, and acceleration/deceleration selection without programming Standard Singulation, Enhanced “Auto-Slug” or Transportation Quick connects for photo eyes, motorized rollers and zone controllers Factory mounted for quick installation CE Stamped G-20 ASi Full Control The G-20 Full Control motor card is a two zone controller that has a smaller footprint and can fit almost anywhere - including curves and spirals. The G-20 Full Control card has built-in cables for easy connections to your photoeyes and MDRs. The control card maximizes usage per card, as the two zone controller proves to be more flexible and minimizes unused zone control. System Level Control MDR Control – integrator or Trew supplied System level visibility, logic control, speed, and acceleration settings ASi network connected to EtherNet/IP Gateway Factory mounted dual zone control modulesfor quick installation Integral cable management CE Stamped

MoveIT-Max™ is a quick to install, quick to re-configure, mobile modular transportation conveyor line that can expand the operational readiness and functionality of a given system. Downloads HOME HARDWARE CONVEYOR MOVEIT-MAX MoveIT-Max™ MoveIT-Max™ is a quick to install, quick to re-configure, mobile modular transportation or accumulation conveyor line that can expand the operational readiness and functionality of a given system. Based on Trew’s popular Series 1500 Motorized Roller, MoveIT-Max™ adds special built-in factory features that simplify and speed installation while providing flexible system layouts. Wheeled leg supports for mobility Quick section connects allow for rapidly assemble, disassemble, and re-assemble 24VDC motors provide quiet reliable operation Electrically pre-wired and connectorized for easy installation MoveIT-Max System Overview Featured conveyor includes: Intermediates 30º, 45º and 90º Curves S-Curves Personnel Gates Left and Right Hand Skews Herringbone Incline Chute MoveIT-Max™ - Features Used for transportation, accumulation and manual sortation applications Wheeled leg supports for mobility Section quick connects allow rapidly assemble, disassemble, and re-assemble 24VDC motors provide quiet reliable operation Electrically pre-wired and connectorized for easy installation Specifications: Capacity: 30 lbs. / ft Speed: 131 FPM (45-175) Height: 32" Top of Roller Supports: Attached, 6" locking wheel Motors: 24VDC Powered Rollers Power: 1 Parent + 7 Child Beds per 120VAC, 30A Power Drop 48" BF Intermediates: 120", 60", 30", 24" / 120" Accumulating Curve: 90º Skew Right / Left Hand Herringbone Gravity: 120” 36" BF Intermediates: 120", 96”, 60", 36”, 30” Inclines & Declines Curves: 30º, 45º, 60º, 90º Skew Right / Left Hand Herringbone 30º Spur MoveIT-Max™ - Modules

Live 24x7 Technical Support and Online Parts Store for TREW conveyor & software, helping keep systems running at peak efficiency. HOME TECH SUPPORT If you need to talk to a Customer Experience agent for any Support function, please call our Support hotline. Support Hotline: +1-800-571-8739 24x7 Technical Support If you have a critical/downtime situation, please call and speak with a technical support representative for the fastest response times. Email our support team for non-urgent reques ts. We'll respond within a business day. Access our CX Portal to view all inquiries for your site and/or organization. Support Portal: cx.trewautomation.com Email: support@trewa utomation.com Parts For assistance with part identification, order inquiries, shipping information, or more parts requests, please email us. Please send in a photo of the bed tag to assist with part identification. Online Parts Store: trewsto re.com Email: parts@trewautomation.com Warranty Claims / Returns To make a warranty claim, please rev iew our return policy and fill out an RMA Form. RMA Form & Return Policy: trewstore.com/returnpolicy Email - Warranty Term(s) Ques tions: parts@trewautomation.com Field Service For onsite service, please call our hotline or email our Field Service team. Email: service@trewautomation.com Need Something Else? Need Something Else For all other inquiries, or if you are unsure who to contact, please reach out to your sales representative or email info@trewautomation.com, or complete this form: Add Fill Form Here?

Streamline fulfillment automation with SmartMoves Warehouse Execution (WES) and CHAMP Warehouse Control (WCS) to help your clients manage and optimize fulfillment automation. HOME SOFTWARE Trew® provides software and controls solutions for the warehouse, distribution, manufacturing and retail environments to orchestrate flow for reliable and productive operations. Ecommerce Fulfillment Retail Distribution Liquor Distribution Pharmaceutical Manufacturing Distribution Express and 3PL Parcel Electronics Equipment Manufacturers Publishing CHAMP™ Warehouse Control System Click here PLC Control System Click here OEM Equipment Experience Click here Looking for Warehouse Execution Solutions? Click here to learn more about SmartMoves-WX® WES and Trew solutions Click here Trew offers a range of software capabilities that include warehouse execution (WES), warehouse control (WCS), and conveyor control (CCS) systems. Our software has been delivered in 1000’s of installations working with both clients and integrations. We know successful implementations rely on collaboration and a winning together approach combined with proven process and technology. Our approach keeps you up front and center as we develop, deliver, and support your systems. We know how to work as an extension of your team and focus on winning together! Key Benefits 20 years of solution know-how and experience integrating OEM automation equipment Customer centric tailored solutions built out of standard modular software Proven collaborative software delivery process working clients Backed by 24x7 in-house professional technical support staff

Case, tote and tray sortation up to 70 cpm in an easy to install and control solution. Downloads HOME HARDWARE SORTATION FULL WIDTH BELT Full Width Belt The Full Width Belt Sorter provides reliable sortation of cartons, totes and trays up to 70 cpm. The sorter is designed with a belted transportation surface and multiple 30° wheeled divert mechanisms that avoid tilting cartons, allowing boxes or trays with open tops to be handled. Full Width Belt Overview Reliable Throughput: Capable of sorting up to 70 cartons per minute. Gentle Handling: Belted transportation surface ensures stability and reduces product damage. Precise Diverting: 30° wheeled divert mechanisms avoid tilting, making it perfect for open-top boxes and trays. Versatile Application: Suitable for various items such as cartons, totes and trays. Up to 120' or 12 sortation locations Currently available at 24", 27" and 30" BF Available above 24" TOB Left or Right Diverts at 30º Multiple sorters can be installed end-to-end to achieve a longer sortation line Up to 70 CPM Sortation (16" average carton) Carton, Totes and Trays 9" x 6" minimum carton size 30" minimum gap Up to 300 fpm Maximum 25lbs/ft or 60lb product Specifications Speed: 150–300 FPM Low noise at the highest throughput Precise control trajectories Modular design – minimal spare parts Proven technology for medium to high throughput 3 to 5 horsepower drive motor helps provide longer and faster belts

MoveIT-Max™ is a quick to install, quick to re-configure, mobile modular transportation conveyor line that can expand the operational readiness and functionality of a given system. HOME HARDWARE MOVEIT-MAX INFO Installation, Configuration, & Support Material Based on Trew’s popular Series 1500 Motorized Roller, MoveIT-Max™ adds special built-in factory features that simplify and speed installation while providing flexible system layouts featuring transportation and manual sortation. Quick to install, quick to re-configure, mobile modular transportation conveyor. Mix and match MoveIT-Max modules to create applications. Modules are assembled ready for to be wheeled into place and connected. Modules are assembled with folding legs with casters, pre-wired and "connectorized" for quick Module to module connections. MoveIT-Max System Overview This page provides a quick overview of MoveIT-Max and installation quick how-to videos. If you have additional questions please refer to the manual linked at the bottom of this page or contact our support team . Step 1 - Unstacking Shipments The conveyor sections will typically be stacked with their support legs folded beneath them, allowing each section to be safely removed using a fork truck. When picking up a conveyor bed with a Fork Truck, watch out for the junction box located directly underneath, as it sits lower than the conveyor frame and could be damaged. Step 2 - Connecting Beds (Line of Sight) There are two types of beds on the MoveIT-Max called the “Parent” and “Children” beds, usually seen with multiple "children" beds attached to a "parent" bed. The “parent” beds have the main power supply mounted underneath, while the “children’s” beds are connected to a “parent” bed by a control cable. Step 3 - Connecting Beds (Electrically) A total of 7 beds (36 motors) can be powered off a power supply (6 children and 1 parent). Each bed has a female connection on the discharge and a male connection on the infeed inside the rail for the smaller control circuit M12 plug. There is a maximum of 4 beds (18 motors) allowed on a single circuit. Step 4 - Power Supply Connections & Components The main enclosure for the MoveIT-Max is located under each “parent” bed and provides power for the connected “children” beds. Step 5 - Junction Box Jumper Placement The Junction Box enables you to choose which circuit off the DC Bus is powering the conveyor bed. Select between the provided circuits (Circuit 1 and Circuit 2) by inserting the terminal jumper between the rail and desired circuit. Step 6 - Overview of Drive Card LEDs The Drive Card LEDs indicate the MoveIT-Max is fully functioning and help identify and troubleshoot any problems. Step 7 - Operating Instructions (Starting & Stopping) A start/stop switch is located on the corner of each bed. When green, the conveyor is continuously running. To turn the conveyor off, push the green button in, and the light will illuminate red, cutting off the power to the card. Step 8 - Configuring Conveyor Speed Conveyor modules are shipped from the factory preset to specific speeds by module. Speeds of the conveyor beds may or may not need to be adjusted at site. Conveyor speeds can be adjusted using dials on the backside of the H20 Auto conveyor control cards and/or software. DOWNLOADS Please review the manual for complete installation instructions; including module, accessory, guard rail, side cover, etc

Learn about Trew’s Sliding Shoe Sorter. The TrewSort delivers high-capacity, high accuracy, gentle positive diver sortation of cartons, totes, jiffys, and polybags. Ideal for routing and shipping, TrewSort’s AI-driven self-learning actuator and design ensure reliable, peak performance and easy maintenance for mission-critical operations. Downloads HOME HARDWARE SORTATION TREWSORT TrewSort® TrewSort is a sliding shoe sorter designed for swift and gentle product-diverting handling of a wide range of conveyable items to create high-capacity throughput ideal for e-commerce, retail, warehouse, and parcel operations. Because of its ability to handle a wide variety of products with precision and speed, the technology reduces handling time and labor costs. The gentle handling of varying sizes, shapes, weights, and packaging reduces the risk of item damage and operational disruptions, ensuring your items reach their destination in optimal customer-ready condition. TrewSort™ sortation is designed with these and other major themes in mind. The design leverages years of experience with sortation in warehouse and fulfillment operations and meeting their ever-changing needs and complexity. TrewSort Overview Optimized for Fulfillment Operations, Now and Next - Throughput and Gentle Handling Built-In The Most Approachable, Modular System on the Market – Modularity Maximum Durability Means Maximum Uptime Self-Learning AI Inside Means Accuracy and Reliability Specifications Between frame (BF): 27”, 36” Motor HP: 10 - 60 Speeds: 300 – 600 FPM Product Weight: 0.5 - 75 lbs Product Length: 6” - 62” Minimum Product Height: 0.5” Temperature: 32° – 104°F Off-the-shelf Divert Control Module (DCM) Actuation: Electric Take-Up: Catenary Chain Type: RC100 Easily accessible cable raceway TrewSort® Sliding Shoe Sorter Trew’s Sliding Shoe Sorter is a high speed, positive divert sorter designed to consistently and gently divert cartons, totes, jiffys, polybags, and other product of various sizes and configurations. As a product is diverted, TrewSort’s shoe-face has energy absorption and noise reduction material creates gentle product control and positioning. The flexible design allows for additional diverts to be added post-installation. AI self-learning actuators drastically improves uptime with constant monitoring of divert performance. Robust divert design allows for extended component life.

Find an integrator for conveyor solutions to flexible order fulfillment operations. We have a network of TREWpartners serving North America. HOME SERVICES FIND AN INTEGRATOR Commitment – We have delivered for the who's who in retail and ecommerce; from conveyor solutions to flexible order fulfillment operations. Collaboration, know how, continuous improvement, and open communications have been the keys to our success. FIND YOUR INTEGRATOR SALES REPRESENTATIVE Click on your region to get in touch with your nearest representative Western Region Central Region Eastern Region Justin Allen Scott Brokopp Tom Furness Managing North/South Eastern Region Making our customers a priority is something that we take seriously. Offering the best conveyor systems, maintenance, and service is something we strive to do in the most effective way. Our service to you doesn't stop after you've made your purchase , our Customer Service / Support team will continue to help you with any questions you may have. They are only a call, or click away from helping you with any of your conveyor system needs!

Find cut sheets, manuals, software downloads, and videos to help support your TREW Hilmot conveyor and TREW TKO software. HOME SERVICES DOWNLOADS Downloads Here you will find cut sheets , manuals , software downloads, and even videos to help support your conveyor needs. Catalogs Hardware Manuals Control Module Manuals Software Catalogs FULL CATALOG Series 1500 Download (PDF) Series 1500 Accessories - Download (PDF) Series 1500 Supports - Download (PDF) Series K COMING SOON Controls COMING SOON Customer Experience COMING SOON Hardware Manuals HARDWARE Series 1500 Series 1500 MDR IOM Download (PDF) Series K Series K IOM Download (PDF) Narrow Belt Accumulator Narrow Belt Accumulator IM Download (PDF) Full Width Belt Sorter Full Width Belt Sorter Download (PDF) Sorter Divert Download (PDF) MoveIT-Max™ MoveIT-Max™ Gen 1 Manual MoveIT-Max™ Gen 2 Speed Control Manual MoveIT-Max™ Gen 2 Speed Control (with E-Stop) Manual Old gen2 manual is used on sites with no safety (estops). Gen2 with estops is used on sites with safety (estops) Control Module Manuals CONTROLS Auto Control Module Download (PDF) Flex Control Module Download (PDF) Full Control Module Download (PDF) Software SOFTWARE SuperLogic Pro Download (ZIP) SuperLogic Pro Manual - Download (PDF)

Our Conveyor, Controls and Software 24x7 technical support, parts, training, assessments, modifications and upgrade teams are ready to help. Downloads HOME SERVICES SUPPORT SERVICES Support Services Great experiences are shared, which is why our Customer Experience Team is here to ensure your material handling investments are supported with best-in-class options for 24x7 technical support, parts, training, assessments, and modifications or upgrades. We are here to support you in helping your clients reach their operational goals. Technical Support Parts Technical Resources Assessments Mods & Upgrades Technical Support If your client’s system encounters an outage, it is critical to have immediate access to experienced, trained support engineers to restore their system to full operation. Our in-house 24x7 technical support team is available via phone call, email, or online form. Support is available in two tiers: Basic for operations needing support Monday through Friday, 8AM-5PM Eastern or Total for 24x7 availability. Our support contacts are handled by you, the integrator. With a technical support contract, your clients will have access to the Customer Experience Portal. The portal serves as an incident management system that provides total transparency for incident resolution, documenting all steps taken to resolve issues, ticket escalation, and auto email notifications for when your tickets change status. Better yet, you will have the same access and visibility as your clients. TECH SUPPORT Click Here Parts PARTS The easiest way to help your clients avoid unplanned downtime is to have parts on site to support the system should a failure occur. Not sure which parts are needed or how much your client should stock? We can help you choose the appropriate stocking plan to recommend prior to system go-live to fit your client's budget and maintenance goals. Supporting your client's installed system? If you know what you need, you can visit our online store to order parts. Not sure what is needed? We have experienced parts specialists available to help, just give us a call. Click Here Technical Resources Learning how to safely operate, maintain, and troubleshoot a material handling system is important for your client's success. We provide a combination of manuals and hands-on training videos with system turnover exclusively located on our customer experience portal. Looking for specifications and available product configurations? See our product catalogs to help you select options to fit your client's needs. DOWNLOADS Click Here Assessments Systems will naturally age and endure wear and tear, making it increasingly challenging to operate them reliably while maintaining a predictable budget. Regular assessments are valuable resource planning and downtime avoidance tools. Our experienced assessors will work alongside your team to conduct a comprehensive examination of all critical system components and will deliver a preliminary finding report (with your letterhead) prior to leaving the site. We will follow up with a thorough assessment report to help you with lifecycle and maintenance planning for your client. ASSESSMENTS Modifications & Upgrades One thing we know for certain is that business changes. As operational objectives and strategies evolve, modifications will be needed for the material handling system to address new challenges. As technology advances, upgrades become available to help reduce costs, energy consumption, and prevent obsolescence. Our Mods & Upgrades Team can assist with system operation, software, controls, and hardware technology to help your clients grow as their needs evolve. MODS AND UPGRADES